Refund & Return Policy
Our policy lasts three (3) days. If three (3) days have gone by since payment has been made, unfortunately we can’t offer you a refund or exchange. You will therefore have twenty four
(24) hours to contact us and three (3) days to return it from the day it was received.
We reserve the absolute right to deny refund, replace or exchange if your request does not meet our Refund and Return policy guidelines.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, beverages, flowers, plants, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items are: Gift cards, health and personal care items.
Please note that a 50% restocking fee will be charged on all returns.
To return your product, kindly contact our customer service at [info.xmy2u@gmail.com] for our return address. To complete your return, we require a receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Any cancellations due to a change of mind will not be accepted. If the item delivered is the correct item ordered and is not defective, it shall not be considered for a refund. We reserve the right to reject any cancellation, return, exchange and refund deemed unfit or unreasonable.
Once your return item is received and inspected, we will notify you of the approval of your refund. If you do not hear from us within fourteen (14) days after your request, consider your request unsuccessful.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [info.xmy2u@gmail.com].
Please note that only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Thanks for shopping with BBB! Here are the terms and conditions of our shipping policy. Please read carefully before making a purchase so you know what to expect.
Please note that there’s a difference between shipping and processing, and about how long they can expect for each. Also include any potential shipping delays so customers know what to expect.]
We process all orders within seven (7) business days after the order is placed. Please note that we don’t ship or deliver orders on holidays or weekends.
In the event of a high order volume, your order might be delayed a few days. Please be prepared for this possibility as you make your purchase. In the case of any significant shipping delays, we’ll contact you using the email or phone number you provided during checkout.
You can skip the shipping fees with free local pickup any of our retail stores. After placing your order, your order will be prepared and ready for pick up within 7-21 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 10:00am - 6:00pm on Monday - Saturday. Please have your order confirmation email with you when you come.
Last updated : 22 MAY 2022